| SysID | LT000227/121 |
| Alt Ref No | Part2/3/20/1/121 |
| ArchiveRefNum | LT000227/121 |
| Level | File |
| Title | 52nd International Congress, Stuttgart 1997: Volume 1, Quality and Customer Satisfaction; Part 1, Our Target - Satisfying Our Customers |
| Description | Paper from the International Union of Public Transport congress concerning the best practice for setting targets and measuring performance in urban public transport in order to achieve customer satisfaction, including possible market research. Includes details of public transport operators overseas. |
| Date | 1997 |
| Extent | 1 |
| Format | volume(s) |
| Language | English |
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| Repository Held By | Transport for London Group Archive |